Frequently Asked .
General FAQs
Once you enrol and pay for your chosen course we will send you 2 emails;
- The welcome email with a link for you to log in and begin your training
- A receipt for payment
If you don’t see them please check your junk mail as auto emails sometimes go there. Please contact us if you cannot see the emails.
When we’ve assessed you as competent, we’ll send you an email to let you know that you’ve passed, as well as an email copy of your Statement of Attainment.
If you have selected the option for New South Wales, a digital Statement of Attainment will be emailed to you and your hard copy NSW Food Safety Supervisor certificate will be posted to you between 3 and 7 business days from the successful completion of the course and assessment.
Whilst there are no training prerequisites, there are some requirements around language, literacy and numeracy. In order to complete this course you should be able to perform everyday tasks such as:
• Using the internet
• Using email
• Following work instructions
• Reading and writing English
Yes the nationally recognised qualification is issued under the registration of RTO 21120 CFT International Pty. Ltd.
To complete the Food Safety courses online, you will need to make sure that you have the following:
1. A modern web browser
We use some of the latest eLearning technologies to deliver our courses. This means you’ll need to have a modern web browser to view and complete the course. Please ensure you have Google Chrome, Firefox or Microsoft Edge installed to use as your browser. Please note Internet Explorer no longer supports websites.
2. An email address
When you first enrol in a course or create a user account, we’ll ask you for your email address.
3. Adobe PDF Reader or Adobe Acrobat
Some of the resources with links in the course are in PDF format, to view these you will need the latest version of Adobe PDF Reader.
You can complete this training on most computers, laptops, tablets and mobile devices.
If you’re having problems accessing your course or any other technical issues, please contact our support team for assistance.
Yes everyone working with food needs to have the skills and knowledge to do so safely.
Food Safety Supervisor FAQs
In Australia, it is a legal requirement that Australian food businesses employ at least one Food Safety Supervisor in each premises. This helps minimise contamination when handling food products and helps keep establishments and their customers safe.
Yes, the Food Safety Supervisor course is delivered fully online and accessible 24 hours a day, 7 days a week.
For most students, the online course component of the Food safety Supervisor takes around 6 hours to complete. This includes online lessons, multiple-choice quizzes, and case studies. The Observer Report can take a couple of hours more. It’s not unusual for students to enrol and complete the course on the same day.
However, everyone learns at a different pace and you don’t have to do the entire course all in one go. You can do as little or as much as you’d like in any one session and log on and log off as many times as you like.
When we’ve assessed you as competent, we’ll send you an email to let you know that you’ve passed, as well as an email copy of your Statement of Attainment.
If you have selected the option for New South Wales, a digital Statement of Attainment will be emailed to you and your hard copy NSW Food Safety Supervisor certificate will be posted to you between 3 and 7 business days from the successful completion of the course and assessment.
Yes the nationally recognised qualification is issued under the registration of RTO 21120 CFT International Pty. Ltd.
Your food safety program will generally specify when a refresher is due, normally 5 years.
If it is a NSW Food Authority certificate there is a renewal date printed on the certificate.
If you don't currently have a workplace or workplace supervisor this practical assignment can be completed in your home kitchen as a simulated environment and observed by someone suitably experienced in food preparation.
If you don't have anyone suitable you can take either images or video of you performing these tasks and submit them to us as evidence that you have these skills.
Please note you do need to complete the Food Safety Program records contained in the assignment. You are welcome to use our template on page 3 or you can submit actual records of your own. This is up to you.
Assessment process
At the end of each section, you will complete a quiz with mainly multiple choice and a few fill-in-the-blank questions. Once you've scored 100% you can move on to the next section. Don’t worry if you get a question wrong, this is a competency-based assessment and you can attempt the quiz as many times as you need. Our trainers are here to assist if you get stuck.
Workplace assignment
As well as testing your knowledge we also need to test your practical skills. You will download a workplace assignment that you can type directly into. You are required to demonstrate your practical skills in the presence of a suitably qualified 3rd party observer.
Once you have completed the skills you can email the document to us for assessment. This will be your final task.
Once fully assessed as competent we will email your certification.
Our workplace assignments do not require verbal or video answers to any questions.
Food Safety Handler (Level 1) FAQs
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Legal Compliance: Many jurisdictions require individuals working with food to undergo food safety training to ensure compliance with regulations and standards.
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Preventing Foodborne Illness: Food safety training equips you with the knowledge to handle food safely, reducing the risk of contamination and foodborne illnesses, which can have serious health consequences for consumers.
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Protecting Reputation: Proper food safety practices protect your establishment's reputation by demonstrating a commitment to providing safe and hygienic food to customers.
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Enhancing Skills: Food safety courses teach you essential skills such as proper food handling, storage, and hygiene practices, improving your competency in the food service industry.
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Career Advancement: Completing a food safety handler course can enhance your employability and open up opportunities for advancement in the food service industry, as employers often prioritise candidates with food safety training.
Yes, the Food Safety Handler course is delivered fully online and accessible 24 hours a day, 7 days a week.
For most students, the Food Safety Handler courses take around 2-3 hours to complete.
However, everyone learns at a different pace and you don’t have to do the entire course all in one go. You can do as little or as much as you’d like in any one session and log on and log off as many times as you like.
When we’ve assessed you as competent, we’ll send you an email to let you know that you’ve passed, as well as an email copy of your Statement of Attainment.
Yes the nationally recognised qualification is issued under the registration of RTO 21120 CFT International Pty. Ltd.
Once you enrol and pay for your chosen course we will send you 2 emails;
- The welcome email with a link for you to login and begin your training,
- a receipt for payment.
If you don’t see them please check your junk mail as auto emails sometimes go there. Please contact us if you cannot see the emails.
Assessment process
At the end of each section, you will complete a quiz with mainly multiple choice and a few fill-in-the-blank questions. Once you've scored 100% you can move on to the next section. Don’t worry if you get a question wrong, this is a competency-based assessment and you can attempt the quiz as many times as you need. Our trainers are here to assist if you get stuck.
Want to Know ?
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